Terms And Conditions

Website Ownership and Operation

Dubidriver.ae is owned and operated by DUBIDRIVER LLC (the “Company”).

Definitions

“Company” refers to DUBIDRIVER LLC.
“Customer” refers to the individual or entity booking the service.
“Vehicle” refers to the Customer’s own vehicle used during the service.
“Designated Driver” refers to a trained driver employed or contracted by the Company to operate the Customer’s Vehicle for the purpose of providing chauffeur or safe driver services.

The Company’s responsibility is strictly limited to providing a Designated Driver to operate the Customer’s Vehicle and transport the Customer to the destination specified at the time of booking or stated in the invoice or service agreement.
The Company shall not be held responsible or liable for any loss, theft, damage, or misplacement of personal belongings left in the Vehicle under any circumstances.
The Company shall not be liable for any damage, injury, or loss resulting from mechanical failure, faulty brakes, or poor condition of the Vehicle or any of its components.
The Customer confirms and warrants that the Vehicle is validly registered and fully insured in accordance with the motor insurance laws and regulations of the United Arab Emirates.
In the event of an accident, the Company’s liability shall be limited strictly to the coverage and terms set out in the applicable UAE motor insurance policy.
The maximum liability of the Company, under any circumstances, shall not exceed the total service fee paid by the Customer for the relevant booking.
The Designated Driver reserves the right to stop the Vehicle and immediately discontinue the service if the Customer behaves in a manner that is abusive, unsafe, or poses a risk to the safety of the Customer, the Driver, or others.
In the event of a Vehicle breakdown during the journey, the Company may, at its sole discretion, attempt to arrange an alternative solution. Refunds for incomplete journeys are not guaranteed and will be assessed on a case by case basis.
The Company shall not be responsible or liable for delays or missed appointments resulting from traffic congestion, Vehicle breakdowns, accidents, road conditions, or adverse weather.
The Company shall not be liable for defects in the Customer’s Vehicle that render it unusable, except to the extent such defects are proven to be directly caused by the Company’s negligence.
The Company reserves the right to revise service pricing at any time. Cancellation or amendment of a booking within less than one (1) hour of the scheduled service time may result in a cancellation charge.
The Customer agrees not to distract, interfere with, or otherwise impede the Designated Driver while the service is being provided, in order to ensure road safety for all parties.
Acceptance of the service shall constitute confirmation that the Customer has read, understood, and agreed to these Terms and Conditions.
If the Customer receives any traffic fine, notice, or becomes aware of any accident during the service period, the Customer must notify the Company in writing within seven (7) calendar days of completion of the service by emailing [email protected]. Failure to report within this timeframe releases the Company from any responsibility or liability related to such incidents, including fines, penalties, or delays.